The cost of a missed coin-op repair call is specific. A washer keeps eating quarters through the evening shift.
The caller had the machine number, and that it takes money and will not start. A voicemail that says "call me back" drops all of it. They do not reconstruct the note for the company that failed to answer.
Weekend wash days, when a dead machine is a line of customers and a store owner on the phone makes the miss louder, because the next company that picks up takes the window. Shore writes the machine number, and that it takes money and will not start while the caller is still on the line, then a local company calls back with a real time.
The Machine minutes is the planning total, minutes on site. It does not bill anyone. It keeps the callback from starting at zero.
